After you finish an application or enroll in Health Insurance, you may be asked to submit documents to verify or add to information on your application, like your income, citizenship, or immigration status. (This is sometimes called a “data matching issue” or “inconsistency.”)
NOTE: If you’re asked to confirm your eligibility for a Special Enrollment Period, such as a move or loss of coverage, the process is different. Learn how to confirm Special Enrollment HERE.
IMPORTANT: You could lose your insurance or financial assistance
If you’re enrolled in a plan and don’t send documents by the deadline in your Marketplace notice, you could lose your health coverage or savings. Submit the documents as soon as possible. You can submit documents online or by mail. But uploading is the fastest and easiest way to get them to us. We can’t accept documents by email or fax.
Ready to Send Documents?
You can submit documents online or mail, but uploading your documents is the fastest and easiest way to get them to us. We can’t accept documents by email or fax.
UPLOAD
This is the fastest and most efficient way to get us the documents
To get started, you’ll need an electronic file of the document saved to your computer. It can be a scan or a clear photo.
Make sure the file:
- Is in one of these formats: .pdf, .jpeg, .gif, .xml, .png, .tiff, or .bmp.
- Is under 10 MB
- Has a file name WITHOUT a colon, semicolon, asterisk, or any other special character.
- Once you have the documents on your computer, log in to HealthCare.gov to upload them.
- Do not send the original documents: Send photocopies only.
- Include your printed bar code page. It’s on the last page of your eligibility notice. If you don’t have a bar code, include your printed name and the application ID. Your application ID is near your mailing address at the top of your notice.
- Mail documents to this address:Health Insurance Marketplace
Attn: Supporting Documentation
465 Industrial Blvd.
London, KY 40750-0001